Service Terms

– Professional linguistic validation services including forward translation, back translation, and cognitive debriefing.
– Quality assurance through native speakers and subject matter experts.
– Adherence to ISPOR guidelines for translation methodology.
– Right to decline projects that conflict with quality standards.

Confidentiality & Data Protection

– HIPAA-compliant handling of Protected Health Information.
– GDPR compliance for EU/EEA data subjects.
– Strict confidentiality of all client materials and information.
– Secure data transmission and storage protocols.
– Non-disclosure agreements binding on all parties.

Project Execution

– Timeline agreements based on project scope and complexity.
– Client review and approval stages at defined milestones.
– Change requests must be submitted in writing.
– Additional fees apply for scope changes after project initiation.
– Quality control processes including reconciliation meetings.

Payment Terms

– Pricing based on word count, language pairs, and service level.
– 45-days payment terms for approved accounts.

Intellectual Property

– Client retains ownership of source materials.
– Translation memories remain property of service provider.
– Confidential handling of all proprietary information.
– No unauthorized use of client materials.

Liability & Indemnification

– Professional liability insurance coverage.
– Limited liability to project value.
– Force majeure clause for unforeseen circumstances.
– Client indemnification for provided materials.
– No responsibility for third-party content.

Termination

– 14-day written notice required for project cancellation.
– Payment for completed work upon termination.
– Return or destruction of client materials upon request.
– Confidentiality obligations survive termination.

Dispute Resolution

– Amicable resolution through negotiation.
– Mediation before legal proceedings.
– Governing law of service provider’s jurisdiction.
– Exclusive jurisdiction of local courts.